Tidio
Tool · this deep dive is built from the official pages of the platform itself and of the tools that support it.
Overview
Tidio describes itself like this: "Scale customer service without losing the human touch. Align a trustworthy AI agent with live chat and helpdesk tools, trusted by 300k+ businesses worldwide" (homepage). That self-description is the tool's own claim about itself, not an independent assessment; the figure "300k+ businesses" belongs to Tidio and we have no independent check on it.
By its own description what is in front of you is a customer support instrument: live chat, a helpdesk and an AI agent. Social networks here are sources of incoming messages, not feeds for publishing; in the integrations section they are laid out by category in exactly that way.
The interface language of the homepage is English, taken from the markup attribute; no other language versions are declared by the markup (homepage).
The site is prepared for reading by programs: there is a machine-readable index llms.txt of 12,200 characters. The length of the file is our own measurement on the date of the check, not the tool's own claim.
About the developer documentation the fact is partial. The address developers.tidio.com was found on the homepage by the "api/dev" sign in the link, but the address itself does not open (homepage). The link exists, documentation could not be obtained from it — counting the presence of an open programming interface as confirmed on that basis is not possible.
Which platforms it works with
The integrations are laid out by category, and social networks in the proper sense are few among them.
The "Social Media" category on the integrations page contains exactly one card — Instagram, with the tags Messaging and Omnichannel Inbox. That is, Instagram is connected for correspondence and lands in the shared inbox of incoming messages.
The "Communication" category is noticeably wider — eight integrations: Discord, Gmail, Messenger (Meta), Microsoft Teams, Slack, Telegram, Twilio, WhatsApp. Of these, Messenger (Meta), Telegram and WhatsApp are marked as Messaging plus Omnichannel Inbox — the same tags as Instagram, that is, they too are brought together into a single inbox.
Adding both categories together, the channels for communicating with an audience out of messengers and social networks come to four: Instagram, Messenger, Telegram and WhatsApp. The remaining integrations of the category are the team's working instruments (Slack, Teams, Gmail, Discord) and telephony (Twilio), not platforms where your audience lives.
How you earn with it
An affiliate programme is announced — the Tidio Affiliate Program, the affiliate dashboard being run on the PartnerStack platform (programme page). The addresses /affiliates and /affiliate-program redirect to this same page, so there is no confusion with several programmes here.
The rate is declared as "Get up to 30% for every sale you make" and "up to 30% commissions in monthly payments". It says "up to 30 %", while the tiers and the conditions under which the top rate is reached are not disclosed on the page. How much an affiliate who has not met the unnamed conditions will receive is not known from the open source.
About the recurrence of the payouts the fact is partial too: monthly payouts of commissions are declared, but the period over which the accruals repeat is not named. "They pay monthly" and "they pay every month the customer stays subscribed" are different things, and the page does not allow a choice between them.
Who is admitted: the programme is declared open — "Tidio's Affiliate Program is available to everyone", and bloggers, YouTubers, web design studios and adjacent tools are named. Registration is free, participation begins after approval; joining goes through the dashboard on PartnerStack.
What it will not do
All the points below mean "the source does not say", not "the tool does not support" it.
Scheduling and publishing posts on social networks is not declared in the sources we checked at all: the "Social Media" category consists of one integration with tags about correspondence. If you are looking for a feed scheduler, this data says nothing about it.
On the affiliate programme the terms of settlement are not disclosed. The lifetime of the click tag is not named. A minimum payout threshold is not named. The methods of receiving the money are not listed — all that is known is that the programme is run on PartnerStack, and the order of payouts is apparently determined there. A separate terms page for the programme does not exist (programme page).
The conditions for the top rate of 30 % are not disclosed, nor is the term of the recurring accruals.
The developer documentation could not be checked: the address was found but does not open.
The cost of the plans the sources we checked do not name, which is why this deep dive has no section on pricing.
Verified data
The checked data this deep dive rests on.
About the platform
the platform describes itself as follows: «Scale customer service without losing the human touch. Align a trustworthy AI agent with live chat and helpdesk tools, trusted by 300k+ businesses worldwide»
Self-description: this is the platform's claim about itself, not an independent assessment
source, checked 2026-07-28
Platforms
the «Social Media» category on the integrations page contains a single card — Instagram, with the labels Messaging and Omnichannel Inbox
source, checked 2026-07-28
Discord, Gmail, Messenger (Meta), Microsoft Teams, Slack, Telegram, Twilio, WhatsApp
the «Communication» category; Messenger (Meta), Telegram and WhatsApp are labelled Messaging + Omnichannel Inbox
source, checked 2026-07-28
How the money works here
Affiliate programme. yes: Tidio Affiliate Program (a dashboard at PartnerStack)
/affiliates and /affiliate-program redirect to this page
source, checked 2026-08-04
Who is admitted. Tidio's Affiliate Program is available to everyone: bloggers, YouTubers, web design studios, adjacent tools; registration is free, participation after approval
joining through https://tidiollc.partnerstack.com/?group=affiliatesnewtiered
source, checked 2026-08-04
Commission. Get up to 30% for every sale you make; up to 30% commissions in monthly payments
the rate is stated as "up to 30%"; the tiers and the conditions for the top rate are not disclosed
source, checked 2026-08-04
One-off or recurring. not stated explicitly: monthly payouts of commissions are announced
the term of recurring payouts is not named
source, checked 2026-08-04
Pricing
Five tiers. Free — «$0/mo.», 50 billable conversations a month. Starter — «$24.17/mo.», 100 billable conversations. Growth — «Starts at $49.17/mo.», «From 250 Billable conversations». Plus — «Starts at $300/mo. + monthly usage», with volume and seats by agreement: «Get premium features, priority support, and advanced team management for $300/mo. Pay separately for AI and human conversations at lower rates as you scale». Premium — price on request, «From 3,000/mo.» AI conversations. Add-ons are sold separately: the Lyro AI agent from 32.50 USD a month for 50 conversations, Flows from 24.17 USD a month for 2,000 visitors reached
The words «Starts at» on Growth and Plus mean that within the tier the price still grows with volume. On the Plus and Premium plans AI conversations and human conversations are paid for separately. The quotations are verbatim
source, checked 2026-08-07
The top Premium tier is priced on request: «Partner with our team for guaranteed ongoing AI deployment, expert insights, and custom solutions at volume». There is no figure on the page, and the AI conversation volume starts from 3,000 a month
A fact, not a gap: Tidio does not publish the price of its top tier. The quotation is verbatim
source, checked 2026-08-07
There is a free plan: «$0/mo.», with 50 billable conversations a month («50 Billable conversations / mo.»), 10 seats, 100 visitors reached in Flows a month, and 50 one-off conversations with the Lyro AI — with a monthly limit of zero on them
The difference between the one-off 50 Lyro conversations and a monthly limit of 0 is material: the AI on the free plan is given as a one-time trial rather than every month. Ten seats on a free plan is a rarity among the services in this selection. The quotations are verbatim
source, checked 2026-08-07
A 7-day trial period with no card: «During the free 7-day trial, you can test all Tidio features and plans... You don't need to provide us with your credit card information to access the free trial»
The buttons on the paid plans are labelled «7-day free trial». The absence of a card requirement is stated by Tidio in so many words. The quotations are verbatim
source, checked 2026-08-07
They charge for the volume of conversations rather than per user: there are 10 seats on all the lower tiers, and the price grows with the number of conversations. There are two counters and they differ. A billable conversation is «Any live chat, ticket, email or social media channel conversation that includes a message from a human agent. Unanswered messages initiated by visitors/customers are not counted». An AI conversation is «A customer interaction initiated through any channel integrated with Tidio that has at least one reply from our AI Agent»
The key point for comparison: an agent seat at Tidio costs nothing right up to the top of the pricing ladder — what is paid for is conversations. Human conversations and AI conversations are billed on separate counters and appear as separate lines on the upper tiers. The quotations are verbatim
source, checked 2026-08-07
The cheapest paid plan is Starter: the pricing page shows «$24.17/mo.» and 100 billable conversations a month. The currency is the US dollar and the period is a month. Above the table stands a switch, «Monthly / Annually (2 months free)»
Careful: the page does not explain in text which of the two prices the figure 24.17 USD represents, and the cents betray a yearly sum divided by twelve (24.17 × 12 = 290, which equals 29 × 10 — exactly «two months free»). No separate monthly price for Starter was seen on the page, so it is not entered here. The quotations are verbatim. A monetary fact, shelf life 90 days
source, checked 2026-08-07
API access
the address https://developers.tidio.com was found on the home page by the «api/dev» marker in the address, but the address itself does not open
CORRECTED the previous version declared any address containing the word api or dev found on the home page to be a developer section. All 57 such records were checked by opening the address: 24 turned out to be documentation. See data/technical/dev-links-verified.tsv and docs/research/S195-догадка-по-адресу.md
source, checked 2026-07-28
Languages
the interface language of the home page: en
The language is taken from the markup attribute, the versions from hreflang
source, checked 2026-07-28
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